Privacy Policy

Effective Date: 10/02/2025

Introduction

We, 1 Life Adventures, a travel agency registered in Victoria, Australia, with our office located at 358 Buckley Street, Essendon, Melbourne, 3040, Victoria, Australia (hereinafter referred to as “Company,” “we,” “our,” or “us”), are committed to protecting your privacy and ensuring the security of your personal information.

This Privacy Policy outlines how we collect, store, use, and disclose your personal data in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website and services, you consent to our data practices as described in this policy. If you do not agree, please refrain from using our services.

If you have any questions regarding this Privacy Policy, please contact us at bookings@1lifeadventures.com.au .

1. Definitions

“You,” “your,” or “user” refers to individuals accessing our website or using our services.
“Website” refers to https://www.1lifeadventures.com.au/ owned and operated by "1 Life Adventures".
“Personal Information” means any data that identifies you, including but not limited to your name, email, phone number, and location.

2. Information We Collect

When you use our website or book a trip with us, we may collect the following personal information:

Personal Identifiable Information: Name, age, phone number, email, and address.
Demographic Information: City, nationality, and interests.
Payment Information: Credit/debit card details (processed securely by third-party payment providers such as Stripe).
Website & Device Information: IP address, browser type, cookies, and browsing behavior.

We only collect personal data necessary to provide seamless, safe, and efficient services tailored to your needs.

3. How We Use Your Information

We use the data collected for the following purposes:

To process bookings and provide travel services.
To communicate trip updates, confirmations, and customer support.
To send promotions, offers, and newsletters (you can opt out anytime).
To comply with legal obligations and enforce our policies.
To improve our website experience through analytics and cookies.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, improve website functionality, and analyze user behavior.

Tracking Tools We Use:

Google Analytics & Google Search Console – To track website performance and user interactions.
Microsoft Clarity – To understand user behavior through heatmaps and session recordings.
Wix Analytics – To monitor website traffic and performance.
Google Maps – To provide interactive maps and location-based services.
Stripe – To securely process payments and detect fraudulent transactions.

Read our Cookie Policy here.

By using our website, you agree to the use of these tools unless you disable cookies in your browser settings. You can also opt out of Google Analytics tracking by visiting: Google Opt-Out Tool.

5. Third-Party Links & Services

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing your information.

6. Data Sharing & Disclosure

We do not sell or rent your personal information. However, we may share your data in the following circumstances:

Service Providers: We may share data with partners who help us provide travel services (e.g., accommodation providers, payment processors).
Legal Compliance: If required by law, we may disclose your information to government authorities, regulatory bodies, or law enforcement.
Business Transfers: In the event of a merger or business sale, your data may be transferred to the new entity.

7. Security of Your Information

We use industry-standard security measures to protect your personal data from unauthorized access, loss, or misuse. However, no online platform is 100% secure, and you acknowledge that you share information at your own risk.

8. Your Rights & Choices

Under the Australian Privacy Act, you have the right to:

Access and update your personal data.
Request deletion of your personal information.
Opt-out of marketing communications.
Lodge a complaint if you believe your privacy rights have been violated.

To exercise these rights, contact us at bookings@1lifeadventures.com.au

9. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be effective upon posting on our website. Please check this page periodically for updates.

10. Contact Us

For any questions or privacy-related concerns, reach out to us at:
📍 Address: 358 Buckley Street, Essendon, Melbourne, 3040, Victoria, Australia
📧 Email: bookings@1lifeadventures.com.au
📞 Phone: +61 468 379 414

This Privacy Policy complies with the Privacy Act 1988 (Cth) and is designed to protect your personal information while ensuring transparency in our data practices.

By using our services, you acknowledge that you have read and understood this Privacy Policy.