Cancellation & Refund Policy -
1 Life Adventures

(Effective Date: 14/02/2025)

We understand that plans can change. Our Cancellation & Refund Policy ensures fairness while keeping our trips operational. Please read the terms carefully before booking.

1. Cancellation by 1  Life  Adventures

1 Life Adventures may cancel a trip due to unforeseen circumstances, including but not limited to:

• Fewer than the required minimum number of participants.

• Extreme weather conditions, government restrictions, or safety concerns.

In such cases, travelers will have two options:

✅ Full Refund – Receive a 100% refund of the amount paid.
✅ Trip Transfer – Move your booking to another trip on the same or a future weekend. Any price difference will be adjusted accordingly (either additional payment or a partial refund).

2. Cancellation by the Traveler

If you need to cancel your trip, the following refund policy applies:

• 7+ Days Before Departure → Full refund minus a $50 processing fee.

• 3-6 Days Before Departure → 50% refund of the total trip cost.

• Less than 3 Days Before Departure or No-show → No refund.

⚠️ Important Notes:

• Refunds will be processed using the original payment method and may take up to 14 business days.

• No refunds are given for missed activities, meals, or services during the trip.

• If a trip is canceled mid-way due to government restrictions or force majeure events, no refund will be provided.

3. Postponement & Replacements

Postponing Your Trip

• You may postpone your trip once to a future date if requested at least 48 hours before departure.

• Postponement requests within 48 hours of departure are not accepted.

Transferring Your Booking

• If you can’t attend, you may transfer your spot to a friend, colleague, or another traveler.

• This must be arranged by you and informed to us at least 24 hours before departure.

4. Refund Policy for Stripe Online Payments 

If you booked using  Stripe (credit/debit cards):

• Refunds will follow the standard cancellation policy above.

• Any refund for Stripe payments will be processed via the original payment method.

5. Refund Processing Time

• Approved refunds will be processed within 14 business days.

• Refunds will be issued through the original payment method.

• We are not responsible for any third-party charges (e.g., Stripe fees, bank transaction fees).

6. Force Majeure & External Factors

1 Life Adventures is not responsible for cancellations due to external factors, including but not limited to:

• Natural disasters, extreme weather conditions, government-imposed lockdowns, political unrest, or road closures.

• In such cases, no cash refund will be issued, but you will receive 100% credit toward a future trip.

7. Contact Us

For cancellation requests, postponements, or refunds, reach out to us:
📧 Email: bookings@1lifeadventures.com.au

📞 Phone: +61 468 379 414